AI & Automation
Using AI as real leverage, not as a novelty.
12 guides
What Actually Breaks When You Put a Language Model in a Customer-Facing Flow
The failure modes that only appear once real customers are in the flow, in the order they turn up, and what catches each one before it costs you.
The Automation You Should Delete
An annual audit for the workflows you already run, and the deletion criteria that survive the sunk-cost argument in year two.
Deciding What an AI Agent Is Allowed to Touch: the Permissions Boundary That Survives a Bad Day
A blast-radius decision framework for the write access an agent gets, and what recovery looks like on the day it does the thing wrong.
Should You Automate This? The Arithmetic That Decides
The maintenance term every 'automate everything' calculator omits, and the arithmetic that decides which small automations actually pay off.
What to Log When an AI Agent Acts on Your Behalf
The minimum audit trail that lets you reconstruct why an autonomous job did what it did, including the one artefact you cannot trust.
The Automation Failure Nobody Catches: The Workflow That Runs Green and Does Nothing
The worst automation bug is not the crash. It is the job that reports success and does nothing. How to spot it, and build jobs that fail loudly.
How to Automate Your Work With AI: A Beginner's Guide
How to find the tasks actually worth automating with AI, the four tool types to know, and the mistakes that make automation cost more than it saves.
Why ChatGPT Gives Wrong Answers (and How to Stop It)
Why AI chatbots confidently make things up, the six failure modes behind almost every wrong answer, and the practical fixes that stop each one.
How to Actually Use ChatGPT and Claude for Real Work
Stop using AI like a novelty. The seven jobs it genuinely does well, the prompt structure that works, and the tasks to keep away from it entirely.
What Is Marketing Automation? A Beginner's Guide
What marketing automation actually is, the five workflows worth building first, how to pick a tool, and the mistakes that make it perform worse than none.
Will AI Take My Job? A Practical Way to Think About It
A concrete way to work out your own exposure to AI, task by task rather than job title, plus what protects a role and what to do in the next 90 days.
AI Is Heading Toward Autonomy: What ‘Dark Factories’ Tell Us About What's Next
Dark factories are not a story about robots getting good. They are a story about what had to be true before anyone was willing to leave the building.